Leads a technical support team handling escalations, troubleshooting complex issues, managing customer data workflows, and partnering with engineering on bug resolution and KPI tracking.

Leads a technical support team handling escalations, troubleshooting, and customer data workflows while partnering with engineering and cross-functional teams to resolve complex issues.

Manages and mentors a technical support engineering team, ensuring high-quality customer issue resolution while driving process improvements and cross-functional collaboration.

Leads a retention team of 8-12 to reduce churn by engaging at-risk owners, resolving their pain points, and driving retention metrics across the platform.

Leads a customer support team, manages performance metrics and quality standards, and partners cross-functionally to improve customer experience and operational efficiency.

Leads post-sales customer success for enterprise accounts, driving adoption and renewals while partnering with C-level executives to maximize business transformation outcomes.

Manages a team of technical account managers and enablement specialists, mentors staff, and ensures enterprise customers derive maximum value from Datadog monitoring platform.

Leads a team of technical account managers and enablement specialists who educate customers on Datadog's platform, ensure customer success, and mentor direct reports.

Director leading post-sale customer success strategy, managing multi-tier CS team, and driving onboarding, growth, and retention for enterprise and mid-market customers.

Leads customer success strategy and team to drive onboarding, growth, and retention for enterprise and mid-market customers across the reality capture platform.

Leads customer success strategy and team for the APAC region, ensuring client satisfaction and retention for an AI voice technology platform.

Director leading a regional technical support team and driving AI-first transformation to modernize cloud security troubleshooting and incident resolution.

Leads and manages a remote customer service team, trains new hires, monitors KPIs, and ensures consistent support quality across channels.

Staff-level technical support engineer who troubleshoots complex cloud platform issues, optimizes customer deployments, and serves as a technical advocate for enterprise clients.

Leads a customer success team to drive adoption, retention, and expansion while managing Net Revenue Retention and overseeing the customer experience strategy.

Director leads a team of Customer Success Managers to drive customer adoption, retention, and expansion while managing NRR and customer experience strategy.

Leads a customer success team to drive adoption, retention, and expansion while managing Net Revenue Retention and the overall customer experience.

Manages and leads a client's IT Service Desk team end-to-end, overseeing daily operations, SLA adherence, incident response, and continuous service improvements.

Leads customer success strategy and team to drive retention, expansion, and satisfaction for enterprise and startup clients using ElevenLabs' AI voice and agent platforms.

Supervises and coaches customer care specialists, monitors interactions across channels, provides training and real-time feedback to ensure quality service delivery.