Process member healthcare requests via phone and chat, help members find appropriate care providers, and schedule appointments while delivering excellent customer service.

Handles technical and non-technical customer support queries via multiple channels for ExamSoft and ProctorExam products while building customer relationships and coordinating with internal teams.

Level 2/3 technical support engineer who troubleshoots complex application issues, executes SQL/Ruby fixes, and uses AI tools to improve support efficiency.

Architects and implements complex observability solutions for enterprise customers while serving as the technical owner of their long-term success and strategic growth.

Level 2/3 technical support engineer who troubleshoots application issues, executes SQL/Ruby scripts, and uses AI tools to resolve bugs and maintain platform stability.

Technical support engineer troubleshoots customer technical issues, resolves API and workflow problems, and builds customer relationships via email and chat support.

Technical support engineer handles customer technical queries, troubleshoots API integrations and workflows, and resolves product issues while building customer relationships.

Troubleshoots technical customer issues, resolves API integration problems, and builds workflows while serving as the voice of the customer to internal teams.

Technical support engineer handles incoming technical queries, troubleshoots API integrations and workflows, and resolves customer issues while acting as the voice of the customer to the product team.

Manages and mentors a technical support engineering team, ensuring high-quality customer issue resolution while driving process improvements and cross-functional collaboration.

Provides member support via calls and emails, handling benefits and billing inquiries while ensuring customer satisfaction for a mental health platform.

Provides technical expertise to Enterprise customers, manages onboarding and implementation, and supports sales conversations to ensure customer success with Rally's platform.

Provides technical expertise to enterprise customers on platform setup and integrations, supports pre-sales technical discussions, and ensures successful onboarding.

Manages enterprise customer accounts through onboarding and expansion, ensuring adoption of DataHub platform and translating customer needs to product team.

Manages enterprise customer accounts to drive DataHub adoption, provides technical guidance, and builds relationships that expand customer value and retention.

Manages enterprise customer accounts end-to-end, driving adoption and expansion while providing technical guidance and building long-term relationships.

Handle inbound customer support inquiries, diagnose technical issues, and guide customers on product best practices for the Braze platform.

Manages a portfolio of high-value fintech accounts, drives revenue growth through strategic partnerships, and resolves client issues while collaborating cross-functionally.

Handles inbound customer support inquiries, diagnoses technical issues, and guides customers on product best practices and integrations.

Manages high-value fintech client accounts, drives expansion revenue, and resolves issues while collaborating cross-functionally to deliver tailored solutions.